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After Sale Feature

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1. Can you view a repair order from a helpdesk ticket?
Yes, by clicking the “Repairs” smart button or the link to the repair order in the ticket’s chatter. Yes, but only if you have access rights for the Repair module. No, this cannot be done through a ticket.
2. Which of these after-sales features can you NOT enable on a Helpdesk Team?
Return Refund Training Coupon
3. On the Helpdesk ticket form, which button do you click to plan a Field Service intervention?
Create Task Field Service Create Field Service Plan Intervention