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Odoo For Us

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Course content
  • odoo internal
    • odoo helpdesk
    • Helpdesk Team Set-Up 60 xp
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      • Quiz
    • How to receive Tickets 60 xp
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      • Quiz
    • SLA 60 xp
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      • Quiz
    • After Sale Feature 60 xp
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      • Quiz
    • Customer Rating 60 xp
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      • Quiz
    • Live Chat: Basics 60 xp
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      • Quiz
    • Live Chat : Chat Bot 60 xp
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      • Quiz
    • Help Center 60 xp
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      • Quiz

Live Chat : Chat Bot

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1. Which of the following is NOT an available Step Type?
Text. Forward to Operator. Create a Sale Order. Free Input.
2. When a Chatbot creates a ticket, where is the conversation stored?
As a log note on the ticket. In the description field of the ticket. Conversations are not stored once a ticket has been created.
3. Where do you add a Chatbot to a webpage?
Live Chat > Channels > Channel Rules > Chatbot. Live Chat > Configuration > Chatbots. Live Chat > Channels > Website.
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