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  1. Courses
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Home └Odoo For Us └SLA

Odoo For Us

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  • odoo internal
    • odoo helpdesk
    • Helpdesk Team Set-Up 60 xp
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      • Quiz
    • How to receive Tickets 60 xp
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    • SLA 60 xp
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    • After Sale Feature 60 xp
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    • Customer Rating 60 xp
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    • Live Chat: Basics 60 xp
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    • Live Chat : Chat Bot 60 xp
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SLA

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1. What does "SLA" stand for?
Service Level Agreement. Success Level Agreement. Satisfaction Level Agreement. Support Level Agreement.
2. Where can you specify a specific customer to apply an SLA policy to?
On the customer form On the contact form On the SLA policy form On the helpdesk team form
3. What information is added to a ticket once it matches an SLA policy?
An SLA tag and an SLA deadline. An SLA tag and an SLA countdown timer. An SLA status marker and an SLA countdown timer. An SLA status marker and an SLA deadline.
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