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How to receive Tickets

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1. If a customer types a message in the body of an email and sends it to your Helpdesk Team’s email alias, where does it appear when you open the ticket form in Odoo?
In the Description tab and the Chatter. In the Chatter and the Type field. In the Type field and the Description tab. None of the above.
2. If a customer types a message in the body of an email and sends it to your Helpdesk Team’s email alias, where does it appear when you open the ticket form in Odoo?
In the Description tab and the Chatter. In the Chatter and the Type field. In the Type field and the Description tab. None of the above.
3. If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
In the Chatter. In the Ticket form. In the Description tab. In the Type field.
4. If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
In the Chatter. In the Ticket form. In the Description tab. In the Type field.
5. If a customer types a message in the description field on the web submission form, where does it appear in Odoo?
In the Chatter. In the Ticket form. In the Description tab. In the Type field.
6. What does the “Automatic Closing” feature do?
Automatically closes tickets after a set period of inactivity. Automatically closes tickets when they reach the “Solved” Stage. Automatically notifies the customer when their ticket is closed. Automatically closes tickets after 7 days in the “Solved” Stage.