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Customer Rating

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1. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
2. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
3. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
4. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
5. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
6. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
7. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
8. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
9. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
10. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
11. Under which section of the Helpdesk Team Settings is the “Customer Ratings” option located?
Self-Service. Performance. Channels. After-Sales.
12. Which email template can you use to ask the customer for a rating?
Ticket: Reception Acknowledgement. Ticket: Solved. Ticket: Rating Request. Ticket: Customer Review.
13. Which email template can you use to ask the customer for a rating?
Ticket: Reception Acknowledgement. Ticket: Solved. Ticket: Rating Request. Ticket: Customer Review.
14. When does a customer receive a ratings request for a Live Chat conversation?
Once they receive an email with the Live Chat transcript. When the Live Chat agent uses the “Ratings” command. After the Live Chat agent manually sends the ratings request. After the customer ends a chat.